Privacy Policy

Pickering Square Dental Office (“we,” “our,” or “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard personal information when you visit pickeringsquaredental.com or use our dental services.

Information We Collect

We may collect personal information that you voluntarily provide, including your name, email address, phone number, mailing address, and dental insurance information when you complete forms, schedule appointments, or contact the office directly.

How We Use Your Information

We use information to schedule and manage appointments, communicate about dental care, process insurance claims and payments, send appointment reminders, and improve our website and services.

Website Chat

Our website offers a chat assistant to help answer general questions about our practice, services, office hours, and how to get in touch. Conversations with the chat assistant are processed to answer your questions and to help us improve the quality of the service.

Chat transcripts (your messages and the assistant’s replies) are retained for up to 30 days for quality review and support follow-up, then deleted automatically. These transcripts do not include your IP address, device identifiers, or browser details.

If you choose to share your name, phone number, or email address in chat so our team can follow up, that information is handled the same way as any other inquiry you send us through this website.

The chat assistant is provided for general information only. Please do not share personal health information, insurance details, or payment information in chat. For questions about your care, contact our office directly at (905) 420-1777.

Information Security

We use appropriate safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. Patient health records are maintained in accordance with applicable Canadian and Ontario privacy requirements, including PIPEDA and PHIPA.

Cookies

This website may use cookies to support site functionality and improve the browsing experience. Browser settings can be used to refuse cookies, although some website features may not work as intended.

Third-Party Services

We may use third-party services such as Google Analytics to understand website use. Those services process information in accordance with their own privacy policies.

Your Rights

You may ask to access or correct personal information, or request deletion where applicable. Use the website request form or call (905) 420-1777.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

Contact Us

Last updated: September 2026